SYMBOLS OF STYLE
THE STYLE DESTINATION
SYMBOLS OF STYLE
THE STYLE DESTINATION
These Terms and Conditions of Service (the “Terms and Conditions”) govern your membership, your activities on and in relation to the Symbols Of Styles website (the “SOS website”), and the relationship between you and Symbols Of Style (“SOS”). By becoming a member of the SOS website, making an order, purchasing or using products or services through the SOS website, you acknowledge and duly agree to the following:
These Terms and Conditions have been executed by you, and constitute a valid and binding agreement between you and SOS.
You represent that you are at least 15 years of age, and of legal age to enter into a binding contract.
We strongly encourage you to read these Terms and Conditions and to review them from time to time for your own interest. Your continued use of the SOS website shall be deemed in acceptance of any changes made to these Terms and Conditions.
To obtain membership for the SOS website, you are required to provide personal details as indicated in the Membership Registration Instructions and Registration Form. You represent that all of the information, data, and other materials you provide on or through the SOS website or to SOS by other means are true, accurate, current, and complete. You agree that you are responsible for updating and correcting the information you have provided. You are solely liable for any problems arising from your failure to do so.
Granting you SOS membership is at the sole discretion of SOS.
You are responsible for all activities that occur under your account or password. You are responsible for maintaining the confidentiality of your account and password, and for restricting access to your account. Please read our Privacy Policy for further details.
You shall use your membership in good faith, and shall not use your membership in any manner that is competitive or damaging to SOS. You shall notify SOS of any unauthorized use of your membership as soon as possible by emailing support@symbolsofstyle.com.
Either you or SOS may terminate your membership.
You may cancel your membership at any time by contacting SOS’s customer support team, as set out in Contact SOS.
SOS may terminate your membership and refuse to provide you further services if:
Please note that, despite the termination of your membership, SOS shall retain your information for statistical and marketing purposes. For further details, please refer to the Privacy Policy.
The size, shape, and colour of the products displayed in the images on our website may vary slightly from the actual products. We may use computer modifications to improve the appearance of the products.
Please note that, although we aim to provide as much information about the product as we can on the website, your selection of the products is at your sole discretion. When ordering, please be aware that our images may not be able to capture the proper depth of the products, and consider this before making your order. We recommend that you go through the product description carefully and contact us at support@symbolsofstyle.com should you have any questions with regards to the goods.
Information concerning the availability of the products may change while you are placing your order. Hence, SOS cannot guarantee that you will successfully purchase a product listed as ‘in stock’ or with items remaining. This is due to the possibility that two or more SOS members may be making a purchase of the same product at the same time. Should this happen, SOS will email you immediately, and your order will be automatically cancelled. If this does not happen, please contact Customer Support.
All prices shown before an order is include 7% VAT. Before making payment, you will see the price of each item exclusive of 7% VAT and the total price including VAT.
We reserve the right to raise or lower prices without prior notice due to market conditions.
For delivery in Thailand, payment shall be made only through the means indicated by SOS, and shall be deemed to have been made only once you receive payment confirmation from SOS. For information on delivery to other countries, please contact Customer Support before placing your order.
Please print out the payment confirmation for future reference.
SOS may, at its sole discretion, choose not to process, or choose to cancel, your order in certain circumstances. This may occur, for example, when the product or service you wish to purchase is out of stock or has been mispriced, we suspect the request is fraudulent, or in other circumstances that SOS deems appropriate, at its sole discretion. SOS also reserves the right, at its sole discretion, to take steps to verify your identity to process your order. SOS will either not charge you or refund the charges for orders that we do not process or cancel.
You will receive your ordered products within 1–7 days from the date of purchase. If you encounter a delay, please contact Customer Support.
Where possible, we shall let you know if we expect that we are unable to meet our estimated delivery date. We shall not be liable to you for any losses, liabilities, costs, damages, charges, or expenses arising from late delivery. Please note that we do not compensate for late delivery. Nevertheless, you may receive a refund if you choose to return the products (please see the section on Post-purchase: Return Policy and Refund below).
Please note that we may not be able to deliver our products to some locations. Should this be the case, we will inform you using the contact details that you provide when you place your order and arrange for the cancellation of the order or delivery to an alternative address.
We encourage you to inspect the product for any obvious faults, defects, or damage before you accept delivery.
SOS accepts returns on merchandise on a case-by-case basis. Returns must be made within 14 days of the date of purchase. Once a return is accepted, SOS will give you a refund, which may be all or part of the price, depending on the circumstances. However, we do not accept returns on any discounted products or on swimwear and underwear. Exceptions may apply.
SOS does not accept returns on underwear, swimwear or cosmetics unless the customer has been sent a damaged, defective or wrong product.
In the event that SOS agrees to offer a refund that is not to SOS error (e.g. a damaged, defective, or wrong product), the customer will be reimbursed through SOS store credit in their SOS Wallet. A return charge will be deducted from the refund that covers the return shipping and restocking costs for the entire shipment. For applicable shipping charges, please refer to our Logistics Rates.
Returned items must be unused, unworn, unwashed and undamaged. Please return items in their original packaging, including hangers, plastic wrap, hang tags on garments, shoeboxes, dust bags, and gift boxes.
If any promotional discount was applied at the time of purchase, you will be refunded the actual amount paid at the time of purchase.
If the return is due to an item being delivered damaged or defective, or an incorrect item was shipped to you, SOS will issue a refund in the original form of payment. If you used any member account credits to purchase the damaged, defective or incorrect products, and you request a refund in the original form of payment, those SOS store credits will be reinstated in lieu of you receiving a refund for that portion of the purchase. If the credit card used in connection with the purchase is expired or invalid, we will issue a check to the billing address on the credit card.
If the return is due to SOS error (e.g. a damaged, defective, or wrong product), you will also be refunded for the original shipping charges you paid at the time that the order was placed. Please indicate in detail if your item was damaged, defective or incorrect while returning your product, or contact Customer Support.
To initiate a return, please follow our Return Instructions.
SOS may cancel a purchase if the product is not available, or if delivery of the product cannot be made for any reason. SOS will notify you if this is the case and return any payment that you have made.
A refund for cancellation of a purchase by SOS shall be made in the original form of payment.
Cancellation of your order can only be made before the order has been sent to logistics for dispatch (which occurs at approximately 2 p.m. daily). If you wish to cancel an order that has already been dispatched, contact Customer Support.
You may use Vouchers and Gift Cards as payment for products on the SOS website.
Upon promotional occasions, SOS may email Vouchers to you. SOS accepts no liability for errors in the email address of the Voucher recipient.
Vouchers can only be redeemed once on the website, and cannot be used in conjunction with other Vouchers. The credit of a Voucher cannot be used to pay for products from third parties or to offset any existing debt or payment you owe to SOS.
If the credit of a Voucher is insufficient for the order you wish to place, you must make additional payments for the remaining price of your purchase.
Other conditions of the Vouchers, including their value and expiration dates, shall be provided in the email regarding the Voucher.
Gift Cards may be purchased through the SOS website. Gift Cards and their use, including provisions regarding loss, are subject to the SOS Gift Card Terms and Conditions, and in accordance with these Terms and Conditions.
If you need assistance, or have any questions about Gift Cards, please contact Customer Support.
SOS may offer members the ability to earn credits toward future purchases on the SOS website when they invite friends to become members of the SOS website and those friends make a qualifying purchase in the specified timeframe. You may only earn credits via SOS’s ‘Invite Friends’ authorized member invitation mechanism. Referrals outside of SOS’s authorized channels will not result in any referral credit.
You understand that referral credits are not transferable, may not be auctioned, bartered, or sold, may not be pooled with other members, and expire one (1) year after issue. You will only receive credit as a result of an invitation sent by you through an SOS authorized channel to a friend who signs up for an account with SOS.
If your friend does not follow the directions in the invitation email to accept the invitation, you may not receive credit. You understand that referral credits can only be obtained if both you and your friend follow the referral credit instructions correctly.
You agree that having multiple SOS accounts is a violation of these Terms and Conditions, and that sending invitations to alternate email addresses or accounts, or otherwise attempting to circumvent SOS’s referral programme system may, without limiting any of SOS’s other rights or remedies, result in the forfeiture of your membership and all referral credits in your account. SOS reserves the right to void referrals and credits earned if it suspects that they were earned in a fraudulent manner, in a manner that violates these Terms and Conditions, or in a manner otherwise not intended by SOS. You must not conduct your own promotion in connection with our referral credit programme. You may not engage in any promotional, marketing, or other advertising activities on behalf of SOS.
Credits will appear in your account within approximately 24 hours of one of your qualifying invitees creating an SOS account. Credits earned through the SOS website may only be used to purchase products on the SOS website
Each member will be able to earn and receive credits in his or her account. A member will be able to earn credits through the referral programme.
The content available on the SOS website including, but not limited to, product descriptions, product images, logos, banners, icons, graphics, interfaces, audio clips, code and software, and the selection and arrangement thereof, as well as these Terms and Conditions, are the exclusive property of SOS, its content providers, and its licensors, and is subject to Intellectual Property rights under Thai law and international law.
Whole or partial use of such content by you or third parties for commercial purposes, regardless of the manner or medium, is not permitted. Any unauthorized use shall lead to legal action.
As SOS gives high priority to respecting your and others’ Intellectual Property rights, we encourage you to do the same. If you have good reason to believe that any part of the content on SOS’s website contains infringing material, or that your intellectual property rights have been violated, please contact us at support@symbolsofstyle.com.
SOS does not in any way make representations, warranties, or covenants, and offers no other conditions, express or implied, regarding, including, without limitation, the merchantability, suitability, fitness for a particular purpose, functionality, or non-infringement of an SOS membership, of any content on the SOS website, or of any products, from a course of performance or course of dealing.
You use this website at your own risk. The website is provided on an ‘as-is’ and ‘as-available’ basis. We reserve the right to restrict or terminate your access to the website or any feature or part of it at any time. SOS does not in any way make representations, warranties, or covenants, express or implied, that access to the website will be uninterrupted, error-free, secured, or that the website is virus-free.
SOS does not in any way make representations, warranties, or covenants, express or implied, that information on the website, among other things, is the most accurate, sufficient, recent, and trustworthy.
The products available on the SOS website are supplied by individual and independent contractors who are not agents or employees of SOS. SOS shall not be held liable for the acts, errors, omissions, representations, warranties, breaches, or negligence of such contractors, or for any personal injuries, death, damages to property, or other types of damages or expenses incurred thereby.
Neither party shall be liable to the other party for loss or damages resulting from a delay or failure to perform these Terms and Conditions, either in whole or in part, when any such delay or failure is due to causes beyond its control, or is not occasioned by its default or negligence, including, but not limited to, civil war, insurrection, strikes, riots, fires, floods, explosions, earthquakes, any act of government, governmental priorities, allocations, regulations, or orders affecting materials, acts of God, currency transfer restrictions, failure of transportation, epidemics, quarantine restrictions, or labour trouble causing a cessation, slowdown, or interruption of work.
If, as a result of force majeure, a party is unable to perform its obligations according to this agreement for a period of more than 30 days, the other party is entitled to terminate this agreement.
These Terms and Conditions, which include the Privacy and Security Policy, constitute the entire agreement between you and SOS regarding the specific matters herein, and all prior agreements, letters, proposals, discussions, and other documents regarding the matters herein are superseded and merged into these Terms and Conditions.
SOS shall have the right, at its sole discretion, to make modifications to the Terms and Conditions from time to time, which include the Privacy and Security Policy, Return Procedures, and Gift Card Terms and Conditions.
All provisions of this agreement are intended to be severable. In the event that any provision or restriction contained herein is held to be invalid or unenforceable in any respect, in whole or in part, such a finding shall in no way affect the validity or enforceability of any other provision of this agreement. The parties further agree that any such invalid or unenforceable provision shall be deemed modified so that it shall be enforced to the greatest extent permissible under law.
Notwithstanding the termination of your membership, the provisions of these Terms and Conditions that impose or contemplate continuing obligations or rights of either party shall survive the termination of these Terms and Conditions.
These Terms and Conditions are governed by the laws of the Kingdom of Thailand.
If you have any enquiries or comments about these Terms and Conditions or the SOS website, please contact us by email at support@symbolsofstyle.com or at the following address:
Symbols Of Style Co., Ltd.
44/3–4 5th Fl. Soi Akkapat (Thonglor 13)
Klongton Nua, Wattana
Bangkok 10110
Tel: +66 (0)2 712 5713
(lines open 9.00–20.00 Mon–Fri and 9.00–18.00 Sat–Sun)
