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Privacy and Security Policy

SOS’s approach to Privacy

SOS respects the privacy rights of its members. Nevertheless, due to the nature of electronic communication, SOS does not guarantee that your use of the SOS website will be completely secure, free from the risks of online data submissions, viruses, etc. You acknowledge that you use the website at your own risk.

By becoming a member of the SOS website, you voluntarily agree to provide your personal information (‘Personal Information’), and you consent to the collection and use of your Personal Information.

Your Personal Information

The phrase Personal Information refers to information by which you or the device you are using to connect to the Internet can be identified. Hence, your Personal Information is both provided by you and automatically collected, such as your computer’s IP address, browser type, the webpage you were visiting before you came to our site, the time spent on SOS’s website pages, items and information searched for on SOS’s website, etc.

How SOS obtains Personal Information

We obtain Personal Information, including your personal details, such as your name, delivery address, email address, telephone number, mobile phone number, date of birth, and gender, from the information you provide to us when registering for membership.

Apart from collecting the information you provide to us directly, we participate in advertising networks which enable us to target our advertising to users through demographic, behavioral, and contextual means. These networks track your online activities over time by collecting information through automated means, including the use of cookies, web beacons, and other methods.

How SOS uses Personal Information

The use of Personal Information is mainly for the purposes of providing you with satisfactory services and the improvement of our services and marketing. SOS uses your information to, among other things, complete transactions with you and manage your membership, to analyze our sales, your interests and preferences, to provide you with satisfactory services and products, to analyze sales, make reliable and realistic statistics, to analyze customer behavior and preferences, and to send you marketing and/or personal materials from time to time.

When you use the SOS website, we may collect information about your online activities for further improving and tailoring our services and products for your satisfaction.

We may use cookies to identify and authenticate visitors.

We may combine the information we collect with publicly available information and information we receive from group companies and other third parties. We may use that combined information to enhance and personalize your overall use of the SOS website, as well as to improve our services.

We also may use the information we obtain about you in other ways for which we provide specific notice at the time of collection.

SOS does not sell or trade your Personal Information. However, your Personal Information may be shared with SOS group companies, SOS service providers, suppliers, couriers, and other parties related to the SOS website.

Accessing and updating Personal Information

You can update your Personal Information anytime by logging into your account on the SOS website. You are responsible for informing us about changes to your Personal Information, and you represent that the information provided is accurate and up to date.

Links of Third Parties

For your convenience, and as part of joining the advertising network, the SOS website contains links to other websites that may or may not be directly associated to us.

We are not responsible for the content, the security of, or your use of any third-party websites. For your own benefit, we encourage you to read the privacy policies of those third-party websites.

Sharing information with business partners and corporate groups

We may share your collected Personal Information with our group companies: our parent, affiliate, and subsidiary companies; our business parties; and other parties involved in the SOS website business and your purchase. Such sharing of information is done mainly for the purposes mentioned in Section (4) of this Privacy and Security Policy.

We also reserve the right to transfer your Personal Information when we sell, merge, or transfer all or part of our business or assets.

SOS security measures

SOS uses various methods to safeguard Personal Information. They include the following:

  1. physical measures, such as restricting access to offices and databases, etc.;
  2. technical tools, such as the use of passwords, SSL encryption codes, etc.; and
  3. organizational controls, such as limiting certain employees’ access to information, confidentiality agreements, etc.

Nevertheless, please note that, as no electronic communication or transmission can be entirely secure, we cannot and do not guarantee in any way that the security measures we apply will always be effective.

Changes to the Privacy and Security Policy

We reserve the right to update this Privacy and Security Policy without giving any prior notice to you. Therefore, we strongly encourage you to review this Privacy and Security Policy from time to time. As with the Terms and Conditions, your continued use of this website shall be deemed in acceptance of all the changes made to the Privacy and Security Policy.

Disclosure of Personal Information

We may disclose your Personal Information if we are required to do so by law or by a competent authority.

Duration of your Personal Information collection

Subject to the Terms and Conditions, we only keep your Personal Information for as long as is necessary. However, we reserve the right to keep certain information for a period of 1 year from the termination of your membership for analyzing trends and sales, and creating statistics for marketing and development purposes.

Security tips

Your behavior is crucial to the security of your Personal Information and online use of the SOS website. Therefore, SOS strongly encourages you to be discrete in how you use the SOS website, from choosing your username and password to managing your account carefully.

Contact us

If you have any questions, concerns, comments, or complaints regarding this Privacy and Security Policy, or any relevant issues, please contact Customer Support by emailing support@symbolsofstyle.com or calling +66 (0)2 712 5713.