SYMBOLS OF STYLE
THE STYLE DESTINATION
SYMBOLS OF STYLE
THE STYLE DESTINATION
Do I need to set up an account to place an order with SOS?
I’ve forgotten my password. What should I do?
How can I be sure that products on SOS are authentic?
What sizing does SOS use?
How do I know whether something is in stock?
Which payment methods are accepted by SOS?
What is SOS Wallet?
How does SOS ensure my credit card details are secure?
Which countries does SOS ship to?
How much tax and duties do I need to pay?
Can SOS deliver items ordered together to multiple addresses?
How long will it take for my order to arrive?
How much do you charge for shipping and will that price show on my order?
How will my order be delivered and what packaging will it be in?
Is my order insured?
Do I need to sign for my order?
Can I change my shipping address after I have placed an order?
Can I add items to an existing order?
How will I know you have received my order?
When will you take payment?
How do I return or exchange an item?
Will I receive a full refund for any returned items?
Is my personal information kept private?
What is the Wish List function?
How do I create a Wish List?
What is the Stylize function?
Anything else?
Yes, to place an order with SOS you must first set up an account. Once you are registered with SOS your details will be saved to make future purchases quicker and easier. With an SOS account you can:
- Manage your orders online
- Receive updates on special offers and new products
- Create your own Wish List of products
- Manage your account details, order history and email preferences
If you have forgotten your password, follow the forgotten password link below the ‘Sign In’ details. Enter your email address and we will send you a link to create a new password.
SOS is an authorized retailer that only sells from trusted and reliable merchants. We guarantee that every item on SOS is 100% authentic.
Please be aware that sizes vary from brand to brand. To convert a garment to the regional sizing model that you are most familiar with, please use the sizing chart located under each brand and designer.
If you would like to receive more information on sizing and fit, please email support@symbolsofstyle.com with any enquiries.
If an item is unavailable you will see an ‘Out of Stock’ sign prominently displayed on the product page. If you would like to be updated when the product is back in stock, simply add it to your Wish List.
If an item is running low on stock, you will see a notification on the product page showing the exact quantity left.
SOS accepts seven different forms of payment:
- Credit card (Visa/MasterCard/American Express)
- Bank transfers (click here for account details)
- Cash on Delivery (COD)
- PayPal
- PaysBuy
- Counter service (pay for your purchases at 7-Eleven)
- SOS Wallet (a personal credit line between you and SOS)
SOS Wallet is a personal account held between you and SOS that lets you pay for items directly. You can top up your SOS Wallet using credit card (MasterCard/Visa/American Express), PayPal and PaysBuy. To set up an SOS Wallet, please click here.
SOS uses the latest SSL encryption technology to ensure that any personal information is kept confidential. We process orders through a secure checkout system and confirm that the billing address you provide matches the address on file with your credit card company.
Currently SOS only ships to Thailand. To receive updates on our delivery range, please register for SOS email updates.
SOS products are subject to 7% VAT. All prices shown before an order is placed do not include this tax. However, before making payment, you will see the final total sales price, which does include 7% VAT. Prices or values of vouchers and Gift Cards include all taxes.
We can only deliver each order to one address. If you would like to ship items to multiple locations, you must place separate orders for each address. If you are paying by credit card, the delivery address does not have to be the same as the credit card holder’s address.
For customers in Bangkok, SOS can guarantee next-day delivery for orders placed before 12 p.m. For orders outside Bangkok, expect your products to arrive within 2–3 days of the order being placed. When possible, we shall let you know if we are unable to meet our estimated delivery date. Please note that we do not compensate for late delivery.
SOS currently offers free postage on all orders weighing up to 16 kg or with dimensions below 30 x 45 x 20 cm. We reserve the right to update our postage charges without giving prior notice to you. We recommend that you check our shipping policies before making any orders.
For orders weighing over 16 kg or with dimensions above 30 x 45 x 20 cm, each item will be judged on an individual basis, with any shipping charges quoted before purchase.
SOS couriers all products using Kerry Express. Orders weighing up to 16 kg or with dimensions below 30 x 45 x 20 cm will be delivered in secure SOS-branded packaging. The delivery of items in excess of these values will vary from case to case.
Orders with a value below 2,000 baht are insured free of charge. Additional insurance can be purchased through SOS for 100 baht per 40,000 baht value.
All orders will need to be signed for on delivery. We advise you to also check your order thoroughly at this stage for any damage or defects.
After an order has been placed but before it has been sent to logistics (which occurs at 2 p.m. every day), it is possible to change your shipping address. If you would like to change your address, please contact us by emailing support@symbolsofstyle.com or calling +66 (0)2 712 5713.
Once an order has been sent to logistics, we are unable to change the shipping address.
It is not possible to add items to an existing order. If you would like to combine orders or add more items, you must first cancel your original order(s) and place a new one that includes all the items you wish to receive.
Please note that orders can only be cancelled if they have not yet been sent to logistics, which occurs at 2 p.m. every day.
After each new order you place, you will be sent a confirmation email. If you do not receive an email from SOS within 30 minutes of placing your order, please contact us by emailing support@symbolsofstyle.com or calling +66 (0)2 712 5713.
- For credit card orders, payment will be made at the point of order confirmation
- For bank transfers, PayPal, PaysBuy and 7-Eleven counter service, items will not be dispatched until the transfer has been made.
- For Cash on Delivery, payment will be taken at the time of delivery.
- For SOS Wallet, payment will automatically be deducted from your SOS account
Please read our Return Instructions
All refunds will be given as credit in your SOS Wallet unless the return is due to SOS error (such as wrong, faulty or damaged goods), in which case we will refund the full value of your order in the original form of payment. Please see our Return Instructions for full details.
Unfortunately, we are unable to accept returns on underwear and swimwear unless the return is due to SOS error (such as wrong, faulty or damaged goods). In such circumstances, returns must be made within 14 days of the order being received. If the return is accepted, we will refund the full value of your order in the original form of payment. Please see full details of our return instructions here.
SOS keeps the personal details of all its account holders confidential. At no point will your details be rented or sold to a third party.
Please note that SOS may email you on occasion with new product information and trend features. If you wish to stop receiving email updates, please click here.
You can view our full Privacy Policy here.
Wish List allows you to browse SOS and store the items you like for future purchase. If an item is out of stock, add it to your Wish List and we will email you as soon as it becomes available. You can only create a Wish List if you have registered for an SOS account.
Making a Wish List is simple. Once you have registered for an SOS account and logged on, click the ‘add to Wish List’ icon located on each product page to move items into your Wish List. View them by going to ‘My Account’ (located at the top right of the screen) from where you can either proceed to purchase or remove the item.
If you have any queries that have been left unanswered, please get in touch by calling +66 (0)2 712 5713or emailing support@symbolsofstyle.com. Our customer care department is available Mon–Fri from 09:00–20:00 and Sat–Sun from 09.00–18.00.
